Refund policy

RETURN & REFUND POLICY

At VIRSA JALALPUR, we carefully check every shawl before dispatch to ensure that you receive your order in good condition.

RETURNS

We do not offer returns for change of mind, personal preference, or if you simply do not like the product after receiving it.

However, returns may be accepted within 7 days of delivery in the following cases:

• The product is damaged or defective.
• The wrong product was delivered.
• The product received is significantly different from the product ordered.

To be eligible for a return, the shawl must be unused, unworn, unwashed, and in its original condition and packaging.

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or videos showing the issue.

RETURN SHIPPING

If the product is damaged, defective, or the wrong product was sent, VIRSA JALALPUR will cover the return shipping cost.

For any return approved for another eligible reason, the customer may be responsible for the return shipping cost.

EXCHANGES

We offer exchanges for eligible products, subject to product availability.

The shawl must be unused, unworn, unwashed, and in its original condition.

If the exchange is due to a damaged, defective, or incorrect product, VIRSA JALALPUR will cover the applicable return shipping cost.

REFUNDS

If a refund is approved, the refund will be processed through Easypaisa.

Refunds will be processed after the returned product has been received and inspected.

Please allow reasonable processing time for the refund after approval.

HOW TO REQUEST A RETURN OR EXCHANGE

To request a return or exchange, contact us with your order number and details of the issue.

Email: virsajalalpur@gmail.com
WhatsApp: 0309-6850594

We reserve the right to decline a return or exchange if the product does not meet the eligibility conditions mentioned above.